Shipping and Customs

SHIPPING & CUSTOMS

Below you’ll find our shipping policy, including delivery times, costs, and conditions depending on the destination. This table clearly and simply summarizes everything you need to know to receive your order quickly and securely. 

 

European Union Shipping
Destination Shipping Method Delivery times Shipping costs
Spain*

Express

*Except for the Balearic Islands and Canary Islands

1-2 business days 19,99€
Standard 2-3 business days

7,99 

Free > 200 €

Same day
(For orders placed before 1 PM, only in Barcelona city)
Same day (business day)

14,99€

Pick Up
1-2 business days Free
European Union Express 1-2 business days 24,99€
Standard 3-4 business days

14,99 

Free > 400 €

Envíos Fuera de la Unión Europea
Destination Shipping Method Delivery times Shipping costs Customs
Rest of the world

Standard

3-6 business days

49,99 

Free > 500 €

Paid by customer
 


IMPORTANT INFORMATION: 

  • For international orders, it is mandatory to provide a valid ID at checkout (such as passport number, driver’s license, or social security number). This information is used exclusively for logistical purposes and for accurate invoice processing, as required by the customs authorities in the destination country.
  • Santa Eulalia is not responsible for any additional charges, taxes, or customs duties, which must be paid by the customer.
  • The Canary Islands, Ceuta, and Melilla are treated as the rest of the world. 
  • If the customer refuses to accept the delivery of the order due to non-payment of customs duties, the shipping costs will not be refunded.

*Business days are calculated according to the official calendar of Barcelona.