Return options

1. Drop-off at a Service Point (QR code or printed label)

You can drop off your return at a DHL Service Point near your postcode

• Fill in the return form as indicated above, select the products you wish to return, indicate the reason for the return and choose your preferred delivery method. You can choose between Service Point drop-off with QR code or Service Point drop-off with printed label.
• During the process, you will be able to view a list of the Service Points closest to the postcode entered in the form. Select the one that best suits your needs.
• At the end of the process, you will receive an email with the QR code or the label to print, depending on the option selected.
• To complete the return, simply package the order and drop it off at the chosen Service Point. Our boxes are reusable, so you can use them for your return. Make sure the product is properly protected and packaged to avoid any damage during transport.
• Once we receive the product and verify that it meets our return conditions, we will issue the refund using the same payment method used for the purchase.

2. Home collection

If you prefer, you can schedule a home collection with a DHL courier

• Fill in the form following the instructions at each step and select the “Home collection” option.
• Next, enter the address where you would like the package to be collected and select the day that suits you best. The collection time slot is from 11:30 a.m. to 6:30 p.m. on working days.
• Once the collection has been scheduled, you will receive a confirmation email. You will not be sent a return label, as the courier will bring it with them.
• Have the items ready on the day of collection. Our boxes are reusable, so you can use them for your return. Make sure the product is properly protected and packaged to avoid any damage during transport and that it meets our return conditions.

3. In-store return

You can return any products you are not happy with at our store located at Paseo de Gracia 93, Barcelona.

• The refund will be issued using the same payment method originally used.

Returns for the rest of the world

Please contact our customer service team for specific instructions via WhatsApp +34 659 77 88 05 or by email at info@santaeulalia.com.

International returns have a cost, which is broken down below:

Would you like to make an exchange?

Product exchanges are handled through the standard return procedure and the placing of a new order, in order to ensure proper traceability and control of the process.

If you have any questions about the return process, you can contact us:
By WhatsApp: +34 659 77 88 05
By email: info@santaeulalia.com
Or at our store at Paseo de Gracia 93, Barcelona.

Exchanges and returns at Paseo de Gracia, 93

At Santa Eulalia we want to offer an excellent shopping experience and ensure the utmost satisfaction of our customers.

This policy applies exclusively to items purchased at our physical store on Paseo de Gracia.

Items purchased through our online store or at our physical outlet have specific exchange and return conditions, which you can consult here:

Online returns policy

1. Applicable legislation

In accordance with current legislation, physical stores are not obliged to accept exchanges or returns, except in the case of defective items.

The conditions described below form part of Santa Eulalia's commercial policy.

2. Period for exchanges and returns

Items purchased in store may be exchanged or returned within 30 calendar days of the purchase date shown on the receipt.

Christmas campaign

During the Christmas campaign, items purchased in store may be exchanged or returned until 4 February.

3. Item conditions

For an exchange or return to be accepted, the item must:

• Be in perfect condition
• Not have been used
• Retain all its original tags
• Have the Security Tag intact, where applicable
• Include its original packaging, if any

Santa Eulalia reserves the right to refuse any exchange or return that does not meet these conditions.

4. Return method

Returns will be made exclusively by issuing a voucher for the amount corresponding to the returned item.

Voucher conditions

• It will be valid for one year from the date of issue
• It can be used both in our physical store and in our online store
• It cannot be exchanged for cash or refunded to a bank card

5. Exclusions

For hygiene reasons, exchanges and returns are not accepted for:

• Underwear
• Swimwear
• Perfumes whose box has been opened

6. Defective items or incidents

In the event of a defective item or a delivery error, Santa Eulalia will exchange the item for another in perfect condition or, if this is not possible, refund the amount using the same payment method used for the purchase.