To process a return, please contact us and we will arrange for a courier to pick-up your parcel.
For international returns (outside the European Economic Area) the customer is responsible for the cost of return shipping. Once we receive your package, we will reimburse you for the amount of the returned items minus the shipping cost.
The rates for international returns (outside the European Economic Area) are as follows:
Box 1 27x27x12 cm
Box 2 41x33x12 cm
Internacional (outside the EEA)
Returned items must comply with our Return Policy:
- No returns will be accepted after 14 days from the date you received your order.
- Pick-ups are done via the DHL transport agency.
- We will only accept returns from countries where the order was originally shipped to.
- The returned items must be in perfect condition, unused, in their original packaging and without tampering with the security label.
- Footwear and accessories should be returned with the original branded boxes and protective bags, when provided, and placed inside a protective outer shipping box.
- When trying on footwear, be careful not to mark the soles or damage the shoebox.
- We do not accept returns of underwear, bathing suits, socks, face masks, food products or perfumes.
- The refund will be issued through the same form of initial payment.
If you would like to exchange the item for another one, please return the original item and place a new order.
We remind you that the return must be made within 14 days from the date you receive the order, we will not accept returns after this period.
The refund will be made once the items have been received and checked by our team. When your return has been accepted by us, your refund will be completed via the original payment method, crediting you the full amount of the order and deducting the cost of shipping. Please note that refunds may take several days to process, depending on your bank or credit card provider.
All items leaving our warehouse are thoroughly checked by our quality control team. In addition, we have recordings of each packaging process to ensure they were packed with care and delivered in excellent condition.